Refund policy

Return & Refund Policy

At SHEXOTIC, your comfort, hygiene, and confidence come first.
Because of the intimate nature of our products, we maintain strict hygiene standards — which means we do not accept returns or offer refunds once an item has been opened or tried.

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1. Hygiene & Product Safety

All our undergarments are sealed and quality-checked before dispatch.
To protect every customer’s health and privacy, we cannot resell returned intimate wear, so all sales are considered final once delivered.

👉 Before placing your order, please make sure to confirm your size using our provided Size Chart to avoid any inconvenience or wrong size selection.

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2. Damaged or Incorrect Orders

If you receive a wrong item or the product arrives visibly damaged, please contact us within 24 hours of delivery at support@shexotic.com with:

• Your order number

• Photos of the parcel/product

Our team will verify and arrange a suitable resolution on a case-by-case basis.

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3. Cancellations

Orders can be cancelled within 2 hours of placing them—simply message us via Instagram DM or email.
Once shipped, the order cannot be cancelled.

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4. Contact Us

We’re here to help with any order concerns.
📧 contact@shexotic.com
📱 Instagram: @shexotic_pk/

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SHEXOTIC – Her Inner Piece.