Return/Refund Policy

Return & Refund Policy

Not sure about your size? Schedule a virtual fitting appointment and our representative will assist you in finding the right size before you place your order.

At SHEXOTIC, your comfort, hygiene, and confidence comes first.
Because of the intimate nature of our products, we maintain strict hygiene standards — which means we do not accept returns or offer refunds once an item has been opened or tried.

1. No Refund

If you feel that you've received the wrong item or are unsatisfied with your purchase, you may request an exchange within 7 days of delivery, provided the following conditions are met:

  • All packaging are intact
  • The item is unworn and undamaged

👉 Before placing your order, please make sure to confirm your size using our provided Size Chart to avoid any inconvenience or wrong size selection.

2. Hygiene & Product Safety

All our undergarments are sealed and quality-checked before dispatch.
To protect every customer’s health and privacy, we cannot resell returned intimate wear, so all sales are considered final once delivered.

3. Damaged or Incorrect Orders

If you receive a wrong item or the product arrives visibly damaged, please contact us within 24 - 48 hours of delivery at our social media handles. 

  1. Your order number
  2. Photos of the parcel/product

Our team will verify and arrange a suitable resolution on a case-by-case basis.

4. Cancellations

Orders can be cancelled within 2 hours of placing them—simply message us via Instagram DM or email.
Once shipped, the order cannot be cancelled.

5. Contact Us

We’re here to help with any order concerns.

📱 Whatsapp: 0314-7337331

📱 Instagram:  @shexotic_pk

SHEXOTIC – Her Inner Piece.